Warranty claims can processed in 2 ways:

  • Payment received from supplier
  • Credit on account



Credit on account

This is when the supplier will issue you with a credit note which can be reconciled with stock purchases. 

  1. Recall your warranty sales order in EVOPOS and click finish
  2. Choose your suppliers account payment method and save invoice, this will increase the suspense account in Xero.
  3. Create a AP Credit Note in Xero using suspense account, this will decrease and reconcile your suspense account.



Payment Received

This is when the supplier sends you a payment for the warranty claim, in this case by bank transfer/direct deposit

  1. Recall your warranty sales order in EVOPOS and click finish
  2. Choose your direct deposit payment method and save invoice
  3. Reconcile the income payment to the direct deposit clea